Hybrii fuses intelligent AI automation with real human agents into one precision chat system. Visitors get instant, knowledge-grounded answers. Your team handles what actually needs a person. Built on the IMSupporting platform.
Every unanswered conversation is a conversion that didn't happen. Here's the difference.
Everything your chat needs to convert visitors into customers. Nothing it doesn't.
AI retrieves answers from your uploaded documents, FAQs, and crawled URLs. Grounded in real data — zero hallucination.
No-code conditional flows. Route, tag, escalate, and resolve conversations based on behaviour, content, or time.
Unlimited departments. AI routes by intent and keywords. Inter-department transfers with complete history.
AI passes to agents with full context — chat history, notes, visitor data. Invisible to the visitor.
AI drafts suggested responses for agents using your knowledge base. Agents review, edit, send — faster.
Chat volume, response times, resolution rates, AI accuracy, agent performance — real-time and historical.
One dashboard, all your websites. Independent knowledge, branding, departments, and analytics per property.
Colours, position, greetings, proactive triggers, avatar. Native feel on any platform — WordPress, Shopify, headless.
TLS + AES encryption. UK data centres. Configurable retention. No overseas transfers without consent.
No consultants. No multi-week onboarding. Three steps.
Create your account. Copy one JavaScript snippet. Paste it into your site. WordPress, Shopify, custom code — anything that renders HTML.
Upload documents, paste FAQ content, or point the system at URLs to crawl. The AI indexes your data and starts using it immediately.
Set up departments, define workflows, customise the widget. AI handles instant responses. Your team handles the conversations that matter.
For those who want to understand what's running beneath the surface.
Retrieval-Augmented Generation is what separates Hybrii from every chatbot that hallucinates. The AI searches your uploaded knowledge — documents, product specs, help articles, FAQ pairs — and constructs responses from verified information.
Visitors get accurate, brand-consistent answers. Agents get AI suggestions backed by cited sources. You never worry about the AI confidently inventing something untrue.
Build conditional automations triggered by visitor behaviour, message content, time of day, or location. Route, escalate, tag, notify — all without writing code.
Every team handles different conversations. Department routing ensures each enquiry reaches the right people — automatically, without manual triage, without misrouted chats.
Full hybrid AI engine on every plan. Scale determines the tier.
Smaller sites and solo operators getting started with hybrid AI.
Growing organisations needing advanced automation and multi-site control.
Enterprise deployment. Dedicated infra, custom integrations, SLA guarantees.
Data stored in UK data centres. No overseas transfers without consent.
TLS in transit. AES at rest. Conversations stay confidential.
Fast enough that visitors engage without noticing it's AI.
AI never clocks off. After hours, weekends, holidays — covered.
Free account. No card required. One snippet on your site. Hybrid AI chat running in five minutes.
The questions people ask before they sign up.
Every minute without hybrid chat is a conversation you're losing. Five minutes from now, that's solved.
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